U.S. Marine Corps
BRAND INTEGRITY SPECIALIST NF-02
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Summary
MINIMUM QUALIFICATIONS: ONE YEAR of experience working within a customer focused environment, preferably within a retail or business operations organization. Experience working in a role related to store operations, sales floor leadership, merchandise management, visual merchandising strategy or pricing and presentation or a related field or work area is preferred. Ability to train operating standards and procedures for service, service recovery, merchandising, visual merchandising as well as work within the position to execute these standards properly and coach others within the team to do so with a high degree of skill and confidence. Ability to work in a high performance atmosphere with commitment to service and sales goals. Attention to detail is required. A valid driver's license is required.
Major Duties
SUMMARY OF DUTIES: Supports the store team in the planning and execution of specific brand standards. Serves as a resource for key processes such as: price changes, floor sets, weekly ad set and signing. Responsible for the weekly ad set process. Supports the execution of key corporate tasks and promotional programs and strategies in partnership with the Brand Integrity Manager, or Store Manager. Partners with Brand Integrity Specialist or designated Retail Manager to scope, plan and lead department transitions, resets and manage the general merchandising strategy of product placement and rotation. Reports to the Brand Integrity Manager, Store Manager, or Operations Manager. Supports the cultivation of a brand-ready store ¿ supporting efforts on establishing, maintaining and promoting branded visual and informational experiences within the store. Supports the Brand Integrity Manager¿s execution of promotional strategies within the store from a merchandising, signing and brand integrity lens. Works with the Training Specialist to ensure proper training of Brand Integrity Team Members to include training related to service, service recovery, merchandising, signing and visual display creation. Actively coaches Brand Integrity Team Members providing knowledge and support. Models best practices and behaviors for all members of the Brand Integrity Team. Observes and delegates task completion and other team deadlines accordingly; accurately planning the workload to achieve the desired outcome. Consistently champions, communicates and represents MCX brand standards. Communicates effectively with other store teams to address deficiencies with brand standards while providing coaching and positive reinforcement to all store team members. Ensures the successful execution of corporate service programs, promotions and other events as well as daily and weekly Dress Blue Experience standards at all customer touchpoints. Identifies opportunities to resolve customer problems and concerns before they happen. Communicates any outstanding problem resolution issues with the Experience Manager. Understands and articulates all MCX value stories, programs and promotions. Recognizes the core values and mission of the Marine Corps Exchange. Identifies and reduces all risks of loss and/or theft. Actively engages in organizational training opportunities that develop personal and professional skills related to: time management, emotional intelligence, interpersonal skills, career planning, public speaking and small group leadership. Provides World Class Customer Service with an emphasis on courtesy. Delivers a Dress Blue Experience to all customers throughout the store. Understands and operates within all service policies and exercises an ¿I can DO that!¿ mentality when a customer problem occurs. Follows up with customers to ensure their problems were resolved. Addresses customers by rank when appropriate. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. May require food handling safety training, handling and certification. May require training and handling of Western Union and other customer services offered. May require light custodial duties, light lifting of merchandise, stocking, setting planograms, price changes, inventory counts and corrections. Performs other duties as assigned. The incumbent must be able to lift and carry objects up to 20lbs independently and objects over 20lbs with assistance.
Requirements
EVALUATIONS:
Required Documents
Varies - Review "OTHER INFORMATION"
How to Apply
All applications must be submitted online via the MCCS Careers website. Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement. Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status. STEP 1 - College Transcript(s) or Education Certificate(s), (REQUIRED IF USING EDUCATION TO QUALIFY) A degree from an accredited college/university may be used to qualify for this position, or in combination with experience, as noted in the minimum qualification section of this announcement. If using education to qualify, you must upload a copy of your college transcript(s), indicating degree conferred, as an attachment to your profile under ¿My Job Applications¿ https://careers.usmc-mccs.org/psc/hprd/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=79244&PostingSeq=1 to be considered. Applications received without college transcripts (if using education) will be ineligible for consideration. STEP 2 - If prior military, upload a copy of your DD214 Member 4 Copy as an attachment to your profile under ¿My Job Applications¿https://careers.usmc-mccs.org/psc/hprd/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=79244&PostingSeq=1 STEP 3 ¿ Military Spousal Preference may be requested for positions NF-3 and below, Crafts and Trades (NA, NL, NS), and Child & Youth (CY) positions. Spouses must meet the minimum qualifications posted in the job announcement. Spouse preference eligibility begins 30 days before the military sponsor¿s reporting date to the new duty location. Spousal Preference applicants hired in a flexible position will not lose their spousal preference eligibility until converted or hired into a regular full-time or part-time position or is within a 60 day period of receiving new PCS Orders. Military spouses shall receive MSP for each PCS move until such time as they accept or decline a continuing position. Please see below to ensure your application includes the correct required documents to verify eligibility. Documents will need to be uploaded as an attachment(s) to your profile under ¿My Job Applications¿ https://careers.usmc-mccs.org/psc/hprd/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=79244&PostingSeq=1 Required Documents Furnish a copy of the PCS order identifying a spouse¿s authorized move and the sponsor¿s reporting date to the new duty location. If the spouse is not listed on the PCS orders, the spouse must provide documentation (i.e. marriage certificate, valid military ID, etc.) verifying marriage prior to PCS orders (must have been married to the military sponsor before relocation to the new duty station). Submit a current application or resume. For spouses with current or prior Federal service, submit a copy of the most recent performance appraisal rating and, if applicable, documentation of appointment eligibility. STEP 4 - If applicable, upload a copy of your *Transition Assistance form and copy of ID card with ¿TA¿ stamped on front of card as an attachment to your profile under ¿My Job Applications¿ https://careers.usmc-mccs.org/psc/hprd/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=79244&PostingSeq=1 Transition Assistance Program: (May be requested for positions graded NF-3 below or equivalent) Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must upload all documents listed above in Step 4. Selective Service Registration: If you are a male born after December 31, 1959 and are at least 18 years of age, government employment requires that you must register with the Selective Service System, unless you meet certain exemptions. You must be able to show proof of registration or your exemption, as part of the required suitability background investigation. NOTE: It is the applicant's responsibility to verify that information entered, uploaded, or submitted is received, legible and accurate. HR will not modify applications, resumes, or answers submitted by any applicant. To check the status of your application or to return to a previous or incomplete application, log into your MCCS user account and review your application status. VACANCIES MAY BE FILLED BY METHODS OTHER THAN THE MERIT STAFFING PROGRAM WHEN IT APPEARS THAT THE BEST QUALIFIED PERSON CAN BE OBTAINED FROM OTHER SOURCES.