U.S. Army Medical Command
Business Manager (Fisher House) NF-04
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Summary
Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position. A qualified candidate must possess the following: Two years of work experience, either paid or volunteer, that has provided the demonstrated knowledge in the following areas to successfully manage a Fisher House: facility operations and maintenance; financial management; supervision of housekeeping and other maintenance staff; recruitment, training, and scheduling of volunteers; guest relations; and marketing. A four year hospitality, business or marketing related degree or certification as CLM (Certified Lodging Manager) may be substituted for one year of work experience. In addition to the above qualifications, candidates who possess the following qualifications will be considered "Highly Preferred": Work or volunteer experience at a Ronald McDonald House or other Fisher House operations. Marketing experience building community relations, website development/maintenance, social media networking and virtual presence. Non-Profit volunteer or work experience with any organization.
Major Duties
Provides direct, on site management and administration of facilities and evaluates established programs and administrative procedures.
Develop, establish, and implement operational policies related to eligibility, admission, length of stay, behavior standards for guests, cleanliness and state of repair of the facilities.
Participates in marketing activities designed to educate the public about the mission of Fisher Houses and the benefits they provide to families of active duty military members, retirees, and veterans.
Recruit, manage and train volunteers to support the day-to-day operations of the Fisher House as outlined in the volunteer program.
Participates in the development, execution, review and analysis of the Fisher House Non-Appropriated Fund (NAF) Budget. Recommends procurement actions in accordance with MEDCOM procedures.
Required Documents
About Your Resume Federal agencies are required to limit resumes to two pages or less and it must support the general or specialized experience described in this announcement. Resumes must adhere to the two-page limit and must be legible so they can be reviewed for eligibility, minimum qualifications, and other position requirements listed in this job opportunity announcement. For additional information on the two-page resume limit refer to: https://www.opm.gov/policy-data-oversight/hiring-information/merit-hiring-plan-resources/applicant-guidance-on-the-two-page-resume-limit/ Your resume must be 5 megabytes (MB) or less. We recommend saving and uploading your resume as a PDF to preserve formatting and page count. Click this link for more tips: https://help.usajobs.gov/faq/application/documents/resume/page-limit. Please do not include photographs, personal images or other inappropriate content in your application materials. Required Documents Required documents may vary based on the requirements for the position. The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement: Resume Other Accepted Documents Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include: Cover Letter DD-214/ Statement of Service DA Form 3434 or equivalent DD 214 or DD 1300 to support Spouse/Parent use of Outside Applicant Veteran Priority A four year hospitality, business or marketing related degree Certification as CLM (Certified Lodging Manager) Resume SF-50/ Notification of Personnel Action Transcript
How to Apply
You may submit your application package using one of the two methods identified below: 1. Electronically (preferred) at https://www.usajobs.gov/ and search for Announcement number O2NAFAV-26-13093986. The complete application package must be submitted by 11:59 PM Eastern Time on 10/19/2026 to receive consideration. Click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. Follow the prompts to select your resume and/or other supporting documents to include in your application. Reminder: Federal agencies are required to limit resumes to two (2) pages or less. Please review the Required Documents section of this announcement for more details. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process. You will be taken to the online application which you must complete to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJOBS account and designate the document type when submitting your application. It is the applicant's responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan. Click this link to preview the application:https://apply.usastaffing.gov/ViewQuestionnaire/13093986. Additional information on how to complete the online application process and submit your online application may be found at https://appsupport.usastaffing.gov/hc/en-us. 2. Manually: Please refer to the "Additional Information" section of this announcement for instructions on how to request a paper application. Department of the Army Nonappropriated Fund Instrumentalities are Equal Employment Opportunity Employers. Department of the Army provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, notify the servicing NAF HRD. Requests for reasonable accommodation are made on a case-by-case basis. An individual who was required to register with Selective Service and who has not registered or knowingly and willfully did not register before the requirement terminated or became inapplicable to the individual, will not be appointed. Your Application may be Considered for Multiple Opportunities: After you apply, your application remains valid for 90 days and may be referred to hiring officials as new vacancies arise. Additional referrals may occur for up to 90 days after the closing date.