U.S. Marine Corps
CUSTOMER SERVICE SPECIALIST-RECRUIT SERVICES NF2
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Summary
Must have one year of experience demonstrating knowledge of general clerical methods and techniques. Must have the ability to communicate effectively orally and in writing. Ability to operate office machines, such as personal computers and calculators. This is a white-collar position where occasional lifting up to 20 lbs. may be required. *This position requires conducting presentations to groups of 100 to 350 recruits on a regular basis.
Major Duties
Performs clerical and technical duties in support of recruit memorabilia and photography services, including administrative support, customer service, order processing, billing, cashiering, and product distribution. May order, requisition, receive, store, issue, pick up, and deliver parts, tools, supplies, equipment, and other items for the facility. Uses computer systems to determine availability, cost, and quantities on hand. Provides administrative support by answering telephones, relaying assignments, issuing forms or maps, and maintaining completed files, electronic records, reports, and supporting documentation. Conducts product briefings for platoons of approximately 100 to 350 recruits. Explains available memorabilia, pricing, ordering procedures, and payment requirements; answers questions and assists recruits with placing orders. Enters and verifies orders in the designated database, ensuring accurate product selections, quantities, pricing, and customer information. Maintains recruit records, platoon assignments, order status, and reports. Tracks recruits requiring photographs or retakes and updates photography records to support order fulfillment. Prepares, verifies, and submits vendor orders within established deadlines, as applicable. Receives, inspects, and sorts product deliveries. Coordinates with vendors, coworkers, and supervisors to resolve missing, incorrect, or incomplete orders before distribution. Prepares and verifies final bills using database records and reports. Organizes bills, explains charges and payment procedures, and answers questions during Final Bill Pay appointments. Processes payments and additional purchases in accordance with established cash-handling procedures. Records transactions, balances collected payments, investigates discrepancies, and processes order add-ons and billing adjustments. Responds to external customer inquiries regarding archived photographs and related products by telephone and email. Monitors website orders and designated email accounts, researches records, and addresses customer requests and order issues promptly. Prioritizes assignments and meets operational deadlines while maintaining accuracy, confidentiality, and compliance with department policies. Uses assigned computer systems and database applications to manage multiple tasks efficiently. Provides World Class Customer Service with an emphasis on courtesy and friendly, professional communication. Acknowledges customers, smiles, and makes eye contact. Determines customer needs, checks satisfaction with goods and services, and takes prompt action to resolve concerns. Refers problems requiring additional assistance to the supervisor or appropriate point of contact. Adheres to safety regulations, uses required safety equipment, and follows safe work procedures. Promptly reports workplace hazards, injuries, occupational illnesses, and property damage to the immediate supervisor. Actively supports the principles of the EEO program and prevention of sexual harassment. Performs other related duties as assigned.
Requirements
EVALUATIONS:
Required Documents
Varies - Review "OTHER INFORMATION"
How to Apply
All applications must be submitted online via the MCCS Careers website: https://careers.usmc-mccs.org/psc/hprd/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=79215&PostingSeq=1 Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement. Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status. Volunteer Experience- The amount of credit received for volunteer, internships and practicums is based on the amount of hours per week spent. Be sure to include the average hours per week worked in volunteer roles. ALL QUESTIONS MUST BE ANSWERED, OR YOUR APPLICATION WILL NOT RECEIVE A COMPETITIVE SCORE