U.S. Marine Corps
GUEST SERVICES REPRESENTATIVE, NF-1173-02
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Summary
What are we looking for? Minimum one year of general clerical and/or customer service experience required. Hotel/resort or temporary lodging facility experience preferred. Skill to operate a state of the art computerized reservation system. Skill to audit accounting and reservation records. Ability to operate a computer and other office machines. Knowledge of customer service techniques to deal with various ranks of guests and situations.
Major Duties
What to Expect Registers guests and assigns rooms. Acts as central liaison between registered guests and lodging personnel. Issues room keys and escorts guests to rooms when necessary. Checks out and/or sells convenience items and associated lodging equipment such as cots, cribs, linen, video equipment and tapes. Maintains change fund. Must be able to lift and carry objects up to 45lbs independently and objects over 45lbs with assistance. Performs other related duties as assigned.
Requirements
EVALUATIONS:
Required Documents
Varies - Review "OTHER INFORMATION"
How to Apply
Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates (MM/YYYY - MM/YYYY). Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. THE AGENCY WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Spouses of relocating active-duty military members applying through Military Spouse Preference Program must upload all documents, a copy of the PCS order identifying a dependents-authorized move and the sponsor's reporting date to the new duty location, a current application or resume, and for spouses with current or prior Federal service, submit a copy of the most recent performance appraisal rating and, if applicable, documentation of appointment eligibility. Spousal Preference applicants hired in a flexible position will not lose their spousal preference eligibility until declination or acceptance of a regular Full-Time or Part-Time position. Spousal Preference may only be utilized once for each permanent relocation. CONTACT US: For any questions and/or any technical difficulties navigating through or using the Career Page send an email to [email protected] or contact us at (910) 451- JOBS (5627). Applications nor documents will not be accepted via email. All applications must be submitted online via the MCCS Careers website. Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement. Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.