Food and Drug Administration
Human Resources Specialist (Information Systems)
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Summary
In order to qualify for the Human Resources Specialist (Information Systems) position which falls under the 0201 occupational Series, you must meet the following requirements by 11:59 pm EST on 10/23/2026: RELEVANT YEARS OF EXPERIENCE: Applicants must meet the following relevant years of experience to qualify for this AD-0201- Band C (GS-13 equivalent) position: 6 years of relevant experience providing Tier 2 technical support for Human Resources Information Technology (HRIT) systems by installing, configuring, troubleshooting, and maintaining computers, mobile devices, peripherals, and enterprise collaboration platforms; AND performing vulnerability remediation, managed IT asset inventories, coordinatedsystem upgrades and deployments, and collaborating with infrastructure teams, cybersecurity personnel, andvendors to resolve incidents and sustain reliable HR IT operations.
Major Duties
Provides technical support for HR applications and enterprise collaboration technologies, including Microsoft Office, Outlook, SharePoint, remote-support technologies, service-management platforms, and other in-house or HR-specific applications.
Provides technical assistance and guidance to HR staff and other customers, translates technical issues into understandable business terms, develops user instructions or training as needed, and promotes effective use of HRIT technologies.
Troubleshoots HR VPN, wireless, DNS, and connectivity issues, coordinating with technical teams and vendors to resolve cross-team problems.
Provides Tier 2 HRIT support by resolving system, software, hardware, network, and account issues; installs and maintains IT equipment and documents resolutions.
Maintains accurate technology asset and configuration records, including hardware inventories, property records, and equipment assignment; supports lifecycle management, deployment, repair, replacement, and accountability of IT assets.
Administers Windows systems, Active Directory accounts and groups, permissions, endpoints, and management tools; handles account activation, access changes, and inactive-account removal under established procedures.
Required Documents
Resume: At a minimum, your resume should list the position title, employer name, start and end dates (including month and year), salary (or grade and step), hours worked per week, and a list of duties performed or accomplishments, for EACH position listed. A CV (curriculum vitae) may not contain enough information to meet these resume requirements. USAJobs - What to Include USAJobs - Page Limit Your two (2) page RESUME showing all relevant work experience (paid and unpaid) including: duties performed; full name and address of each employer; start and end dates (month/day/year); work schedule (part-time, full-time, number of hours if intermittent); salary; and any completed education and training (program title, subject area, number of hours completed, and completion date). Additional Documents (if applicable): Cover Letter DD-214/ Statement of Service Disability Letter (Schedule A) Disability Letter (VA) PCS Orders Performance Appraisal Resume Separation Notice (RIF) SF-15 SF-50/ Notification of Personnel Action Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
In accordance with Executive Order 14170, applicants are encouraged to respond to the four short, free-response, essay questions in the questionnaire. Answers to these questions are optional and will not be scored or rated. Your answers will be reviewed by the hiring manager and agency leadership if you are referred for selection consideration. You will be asked to certify that your responses are written in your own words and that you did not use a consultant or artificial intelligence (AI) tool (such as ChatGPT or Copilot). Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. To apply for positions with the Food & Drug Administration, you must have a https://secure.login.gov/ account, and be signed in to that account, before you click "Apply Online". See the USAJOBS Help Site article "How does the application process work?" for more on this process. Additionally, you must provide a resume and any required supporting documentation listed on the announcement, and you must complete all assessment questionnaires BEFORE 11:59 pm Eastern Time on the closing date of this announcement, 10/23/2026. We recommend that you start the application process early enough that you can complete and submit your application before this deadline. Please note that you cannot submit documentation or make changes to your application after the close date. If you would like to learn how to use USAJOBS including: accessing and managing your account, adding saved documents, building a resume, or starting an application; we recommend you visit the USAJOBS How To site, and read up on any topic that you need help with. This site is located at: https://help.usajobs.gov/how-to. Additionally, if you need technical assistance with USAJOBS (such as account issues) please visit the main USAJOBS Contact us at: USAJOBS - Contact us FDA's Applicant Help Desk is not able to support USAJOBS-related issues. The Food & Drug Administration uses a system called Application Manager (USA Staffing) to post jobs and accept applications. If you are not familiar with Application Manager or you encounter any difficulty with the site, we recommend that you visit the Applicant HELP Site at: https://appsupport-usastaffing.opm.gov/hc/en-us. This help site contains step-by-step instructions for completing the application process, submitting documentation, and completing questionnaires, and should be very helpful to you! You are encouraged to apply online. Applying online will allow you to review and track the status of your application. The FDA will provide reasonable accommodation to applicants with disabilities who are not able to apply online. If you need a reasonable accommodation for any part of the application process, please contact the Applicant Help Desk. Decisions on granting a reasonable accommodation will be made on a case-by-case basis. If after reviewing the USAJOBS and Application Manager help sites, you're not able to find the answer to your question or concern, or if you wish to request a reasonable accommodation, please contact the FDA Applicant Help Desk at 866-807-3742, or e-mail [email protected]. The Applicant Help Desk is staffed between the hours of 7am and 6pm Eastern Time, Monday through Friday, except for government holidays. If you contact the Applicant Help Desk, please provide the following Vacancy Identification Number (VIN) 13089066 so that we may assist you faster.