Defense Counterintelligence and Security Agency
INFORMATION TECHNOLOGY SPECIALIST (SUCCESS ENGINEER)
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Summary
The experience described in your resume will be evaluated and screened from the Office of Personnel Management's (OPMs) basic qualifications requirements. See: https://www.opm.gov/policy-data-oversight/classification-qualifications/competency-based-policy/general-schedule/2200/2210-competency-based-policy/competency-based-qualification-standard/ for OPM qualification standards, competencies and specialized experience needed to perform the duties of the position as described in the MAJOR DUTIES and QUALIFICATIONS sections of this announcement by 10/29/2026 Applicant must have directly applicable experience that demonstrates the possession of the knowledge, skills, abilities and competencies necessary for immediate success in the position. Qualifying experience may have been acquired in any public or private sector job, but will clearly demonstrate past experience in the application of the particular competencies/knowledge, skills and abilities necessary to successfully perform the duties of the position. You must have specialized experience sufficient to demonstrate that you have acquired all the competencies necessary to perform at a level equivalent in difficulty, responsibility, and complexity to the next lower grade (GG-13) in the Federal service and are prepared to take on greater responsibility. Generally, this would include one year or more of such specialized experience. Specialized experience for this position includes: Supporting enterprise IT environment development and sustainment by applying knowledge of cloud and hosted applications; systems integration; application programming interfaces (APIs); identity, access, authentication, and authorization concepts; networking; cybersecurity principles; interoperability; data exchange; software deployment processes; or technical troubleshooting to translate customer needs into DCSA technical requirements and align stakeholders on technically supportable solutions. Assessing customer technical environments and requirements to identify technical constraints, dependencies, compatibility issues, or integration risks; clarify customer needs; and align those needs with technically supportable DCSA solutions and requirements. Conducting technical discovery; demonstrations; proof-of-concept and pilot activities; technical validation; deployment-readiness assessments; troubleshooting; or escalation support to facilitate shared understanding of technical requirements, solution capabilities, limitations, and implementation considerations. Translating customer technical needs into clear, actionable technical requirements for DCSA technical personnel, program stakeholders, or customer agencies to support effective coordination and mutual understanding. Explaining complex technical concepts, system capabilities, limitations, dependencies, or risks in plain language to customers and other non-technical audiences. Specifically you will be evaluated on the following competencies: Decision Making: Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change. Customer Service: Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Note: Clients and customers include any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government. Requirements Analysis: Knowledge of the principles and methods to identify, analyze, specify, design, and manage functional and infrastructure requirements; includes translating functional requirements into technical requirements used for logical design or presenting alternative technologies or approaches. Systems Integration: Knowledge of the principles, methods, and procedures for installing, integrating, and optimizing information systems components. Information Technology Test and Evaluation: Test, monitor and evaluate Information Technology technologies during design, development, procurement and/or implementation to ensure internal and external requirements are met. Leadership: Influences, motivates, and challenges others; adapts leadership styles to a variety of situations. In addition to meeting qualifications, your application package must reflect the applicable experience to meet the Individual Occupational Requirements for the 2210, series as listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Major Duties
As a INFORMATION TECHNOLOGY SPECIALIST (SUCCESS ENGINEER) you will be responsible for the following duties: - Serves as a senior technical advocate and technical translator within the Office of Customer Success (OCS), Enablement Division, bridging the gap between customer needs and DCSA technical capabilities for assigned enterprise portfolios, including NBIS, NI2, and other critical DCSA systems. - Supports Customer Executives, Account Managers, and customer-facing account teams by translating customer needs into detailed technical requirements and articulating those requirements to the appropriate DCSA technical and program stakeholders, identifying technical constraints and dependencies, and enabling more accurate alignment between customer expectations and DCSA technical solutions. - Leads proof-of-concept, pilot, and technical validation efforts across multiple stakeholders by assessing technical fit, configuring and validating use cases in test or demonstration environments, identifying integration and operational barriers, and helping ensure DCSA solutions are positioned to deploy correctly and demonstrate required value. - Explains system architectures, maps customer environments to DCSA solutions, reviews integration requirements, verifies application programming interface behavior, assesses configuration compatibility, evaluates interoperability considerations, tests technical workflows, and confirms deployment readiness criteria for assigned systems and portfolios. - Troubleshoots and helps resolve complex technical issues involving connectivity, configuration, APIs, identity and access dependencies, interoperability, and related operational factors affecting adoption, implementation, and customer success. - Coordinates with internal technical organizations, including system program offices, implementation teams, hosting and infrastructure teams, identity and access teams, help desk, operations and sustainment teams, and data and integration teams, to support technical planning, issue resolution, deployment readiness, and continuity of customer support. - Supports the full customer technical lifecycle, including pre-adoption technical enablement, onboarding and implementation activities during adoption, and post-deployment technical success and escalation management.
Required Documents
The documents you are required to submit vary based on the authority you are using to apply (i.e., applying as a veteran, applying as a current permanent Federal employee, applying as a reinstatement, etc.). Your complete application includes your COMPLETE resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further. The following documents are REQUIRED: 1. Your resume: IMPORTANT UPDATE: Your resume must not exceed two (2) pages. If your resume exceeds the two-page limit, you will be removed from consideration for this announcement. The resume and required supporting documentation should provide the minimum qualifications and relevant experience for the announced position. Must include the work schedule, hours worked per week, dates of employment, and duties performed. If multiple resumes are submitted by an applicant, only the last resume submitted will be reviewed for qualifications and referred for selection consideration, if eligible. The resume must not be more than 5MB and should be saved and uploaded as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. Page margins should be 0.5 inches, and font styles must be legible. Consider using 14-point size font for titles and 10-point for the main text. We recommend using a font like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Additional guidance on writing a federal resume can be found at: USAJOBS Help Center - How do I write a resume for a federal job? The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. If you submit more than one copy of your resume, only the most recent version will be reviewed. The latest timestamp will be used to determine which version of your resume is "most recent." If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you will not be considered for this vacancy. Narrative responses in the assessment questionnaire do not replace content in your resume or vise a versa. Experience must be described in both places for qualification determinations. Resumes should NOT include: Classified information/SSN/Photo of yourself/personal information (gender, religion, affiliation etc., Encrypted digitally signed docs). Resumes with this prohibited information will be automatically ineligible for consideration. For qualifications determinations your resume must contain the dates of employment (i.e., Month/Year to present. Hours per Week). If your resume does not clearly outline details for each position as noted, you may be deemed "not referred" for this position. Additional guidance on writing a federal resume can be found at: USAJOBS Help Center - How do I write a resume for a federal job? The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. 2. SF50 All current and former civilian Federal employees must submit a copy of your MOST RECENT SF50 (Notification of Personnel Action) showing your tenure, grade and step, salary, and type of position occupied (i.e., Excepted or Competitive); or similar Notification of Personnel Action documentation, i.e., Transcript of Service, Form 1150, etc. Failure to provide latest SF50 may result in you being rated ineligible for this position. NOTE: Active duty military members are not eligible for appointment unless currently on terminal leave. PLEASE REVIEW THE BELOW LINK FOR OTHER SUPPORTING DOCUMENTS needed for proof of eligibility: https://www.dla.mil/Portals/104/Documents/Careers/downloads/DODCustomersRequiredSupportingDocumentation.pdf
How to Apply
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (EST) on the closing date to receive consideration. To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account. You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application. NOTE: Resumes up to a total of two pages will be accepted. Resumes exceeding two pages will be removed from consideration. You will receive an email notification when your application has been received for the announcement. To verify the status of your application, log into your USAJOBS account, https://www.usajobs.gov, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process. To preview the questionnaire, please go to https://apply.usastaffing.gov/ViewQuestionnaire/13092932. Please review the General Application Information and Definitions at: https://www.dla.mil/Portals/104/Documents/Careers/downloads/DoDGenAppInfo%2012-1-2020.pdf?ver=ECNbdsHtGilTd3OENN4A0Q%3d%3d As required by 5 C.F.R. § 302.106., DLA will provide Section 508 conformant ICT to employees with disabilities. All ICT interfaces with the public related to vacancy announcements and career transition opportunities must conform to the applicable requirements in the current ICT Standards and Guidelines (36 C.F.R. § 1194).