Defense Information Systems Agency
IT Specialist (Network Services)
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Summary
In order to qualify for this position, you must meet the requirements described below. Basic Requirements: Attention to Detail - experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards. Customer Service - experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs. Oral Communication - briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience. Problem Solving - identifying alternatives to address complex information related issues by gathering and applying information from a variety of sources that provide a number of potential solutions. Qualifying Experience: To qualify at the GG-13, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service. For this position, qualifying experience is defined as: Experience in designing, operating, or troubleshooting global enterprise network infrastructures by analyzing routing protocols, transport-layer services, cloud-based architectures, and server-to-endpoint interdependencies. Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume. All qualifications must be met within 30 days after the closing date of this announcement. Additionally, prior to reporting for duty the selectee must be found eligible for a DoD Top Secret security clearance with access to Sensitive Compartmented Information (SCI) based upon a Single Scope Background Investigation (SSBI), AND be approved for Presidential Support Duty in accordance with Department of Defense Directive 5210.55 (Yankee White - Category II, minimum). This is an Excepted Service position and does not confer eligibility to be converted to the Competitive Service. If you are a current Federal Career/Career-Conditional employee, you will be placed on an Excepted appointment under 10 U.S.C. 1599f.
Major Duties
Responsible for directing, coordinating, and managing daily enterprise IT operations center, executive-level communications, and current organizational operations.
Coordinates cross-functional troubleshooting efforts between network engineering, cybersecurity service providers, and external mission partners to ensure rapid restoration of degraded services.
Synthesizes complex technical IT data into operational impact assessments, evaluating network events and cyber threats to determine their effect on mission readiness.
Translates highly technical IT and cybersecurity metrics into clear, plain-language operational terms for non-technical commanders and decision-makers.
Develops, reviews, and refines local Standard Operating Procedures (SOPs), Tactics, Techniques, and Procedures (TTPs), and battle drills for the Operations Center to ensure alignment with agency-wide IT frameworks.
Required Documents
FOR THIS JOB ANNOUNCEMENT THE FOLLOWING SUPPORTING DOCUMENTS ARE REQUIRED AS THEY APPLY STATED BELOW AND MUST BE RECEIVED BY THE CLOSE OF THE ANNOUNCEMENT. NOT ALL DOCUMENTS WILL APPLY TO EVERYONE. Resume: A two-page maximum resume is required. Applicant guidance on the two-page resume requirement may be found at Applicant guidance on the two-page resume limit. Learn more about the new resume requirements. Only the submitted two-page resume will be evaluated as a resume. Complete initial Eligibility Questionnaire: Your resume must demonstrate the quality of your work as it relates to the experience requirements outlined in the job announcement. Transcripts (if applicable) - If you are substituting education for specialized experience you must submit all of your transcripts. The absence of this information will result in an ineligible rating. SF-50 (If applicable) - Current and former federal employees, including those currently working for the agency, must submit their SF-50 (Notification of Personnel Action) reflecting their highest grade held on a permanent basis for at least 52 weeks, tenure, and appointment type. Failure to provide this document may result in disqualification. Veterans Preference Documentation (if applicable): Candidates claiming Veterans Preference must submit a DD-214 (Member Copy 4), or, if you are CURRENTLY serving on active duty, a statement of service from your unit which states the date you entered on active duty, the date you are separating, and the campaign medals you have received. For those supplying the statement of service, preference will be verified by a DD-214 (Member Copy 4) upon separation from the military. If separated after January 2025, DD-214 must be the Service Copy, Member Copy will not be accepted. Veterans with a service-connected disability must also submit a VA letter dated 1991 or later. DoD Components with CES positions apply Veterans' Preference to preference eligible candidates, as defined by Section 2108 of the Title 5 U.S.C. in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement." If claiming 10-point preference and/or are a 30% or more Disabled Veteran, you must submit both a DD Form-214 or expected discharge documentation as described above AND a copy of a letter from the Department of Veterans Affairs (VA) or your branch of service certifying the presence of service-connected disability and indicating the percentage of disability. If you are claiming eligibility based on 10-point derived veterans' preference (i.e. a spouse, widow/widower, or parent of a veteran claiming veterans' preference when the veteran is unable to use it), you must also submit a Standard Form 15 (SF-15) "Application for 10-Point Veteran's Preference" and any required documents indicated on the SF-15 to substantiate the claimed preference. This position is NOT subject to the limitations imposed by the DOD Priority Placement Program per Memorandum dated 09 MAR 2018. Your complete Application Package (containing the above required documents) must be received no later than 11:59 pm Eastern Time on 10/22/2026. WARNING: Failure to submit a complete application package including any required documentation by 11:59 PM (EST) on 10/22/2026, or at the time of application for announcements with an extended closing date, may result in an ineligible rating and loss of consideration. To verify that your application is complete, log into your USAJOBS account, select Application Status and More Information. The Details page will display the status of your application. It is the applicant's responsibility to verify that information entered, uploaded is received, legible and accurate. HR will not modify answers submitted by an applicant.
How to Apply
To apply for this position, you must provide a complete Application Package. See required documents below. Your Resume Your resume MUST include the following information for each job listed: Job title; duties (be as detailed as possible); month & year start/end dates (e.g., June 2007 to April 2008); grade and series if applicable; and full-time or part-time status (include hours worked per week). Read more about what should I include in my federal resume at USAJOBS. DO NOT include the following information: Classified or government sensitive information; Social Security Number; Photos of yourself; Personal information, such as age, sex, religious affiliation, etc.; or encrypted and digitally signed documents. Read more about what should I leave out of my resume here. A complete Assessment Questionnaire Other required supporting documents: (SEE ABOVE FOR MORE INFORMATION ON REQUIRED SUPPORTING DOCUMENTS) Click 'Apply Online' to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the assessment questionnaire and upload required documents. Please ensure you click the Submit My Answers button to submit your application. Check application status by logging into your USAJOBS account, clicking Application Status, then More Information for this position. Return to an incomplete application by logging into your USAJOBS account and clicking Update Application in the vacancy announcement. You must re-select your resume and other documents from your USAJOBS account or your application will be incomplete.