National Park Service
Recreation Fee Clerk & Technician (Seasonal)
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Summary
All qualifications must be met by the closing date of this announcement-10/23/2026 (unless otherwise stated in this vacancy announcement). Credit will be given for all appropriate qualifying experience. To receive credit for experience, your 2 page resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience. Resumes must not exceed two single-sided pages and resumes longer than two pages will not be accepted. You may only submit one resume. Only the document submitted as the "Resume" under the Documents section will be used to determine your qualifications/eligibility and for rating purposes. In the event you submit more than one resume, only the latest submission will be reviewed. Quality Ranking Factor: Handling Money - able to handle, collect, and account for money. To qualify for this position at the GS-04 level, you must possess one of the following: A. One year of progressively responsible clerical, office, or other work that demonstrates your ability to acquire the knowledge and skills needed to perform the duties of Recreation Fee Clerk. -OR- B. Two years of education above high school (60 semester hours or 90 quarter hours) leading to a bachelor's degree from an accredited institution. -OR- C. Equivalent combination of experience and education that, together, equal 100% of the qualification standards listed above when combined. To qualify for this position at the GS-05 level, you must possess one of the following: A. One year of specialized experience equivalent to the GS-04 grade level in the Federal service. Specialized experience demonstrates the knowledge, skills, and abilities to perform successfully the duties of Recreation Fee Technician, GS-0503-05. Examples of specialized experience include collecting, handling, tracking, or depositing monies; conducting sales or fee transactions using cash registers, computers, calculators, or point-of-sale systems; performing opening and closing functions for a cash drawer or fee station; maintaining financial, fee, or stock records using automated systems or software; inventorying or restocking accountable stock; preparing routine deposits or transaction records; and reconciling assigned funds or transactions to ensure amounts and records are accurate. The experience must demonstrate direct responsibility for processing and accounting for the applicant's assigned financial transactions, funds, records, or accountable stock. General customer service experience or incidental use of a cash register is not qualifying by itself. -OR- B. Four years of education above high school (120 semester hours or 180 quarter hours) from an accredited institution. -OR- C. Equivalent combination of experience and education that, together, equal 100% of the qualification standards listed above when combined. NOTE: Only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. To qualify for this position at the GS-06 level, you must possess one of the following: A. One year of specialized experience equivalent to the GS-05 grade level in the Federal service. Specialized experience demonstrates the knowledge, skills, and abilities to perform successfully the duties of Recreation Fee Technician, GS-0503-06. Examples of specialized experience include performing fee collection, accounting, or financial transactions using point-of-sale or automated financial systems; reviewing and reconciling shift reports, deposits, or funds collected by others; preparing and verifying remittance reports or bank deposits; tracking and reconciling overages, shortages, refunds, or transaction errors; investigating and resolving routine or recurring financial discrepancies; reviewing financial records for completeness and accuracy; and assisting with audits or reviews of fee-collection operations, records, or systems. The experience must demonstrate responsibility beyond processing and reconciling the applicant's own transactions. Qualifying experience includes reviewing or reconciling funds, transactions, or financial records prepared or collected by others and resolving routine or recurring discrepancies. -OR- B. Successful completion of a half-year of graduate-level study (9 semester hours or equivalent) that directly applies to the work of the position in a field such as accounting, business, or finance. The education must have been obtained in an accredited college or university. -OR- C. Possession of an equivalent combination of education and experience. For example, 3 months of the specialized experience (25% of the experience requirement), and 6 semester hours of graduate study from an accredited institution (75% of the qualifying education), equals greater than 100% of the total requirement. To qualify for this position at the GS-07 level, you must possess one of the following: A. One year of specialized experience equivalent to the GS-06 grade level in the Federal service. Specialized experience demonstrates the knowledge, skills, and abilities to perform successfully the duties of Recreation Fee Technician, GS-0503-07. Examples of specialized experience include performing and reviewing recurring accounting transactions, remittances, and deposits in automated financial systems; analyzing financial or fee data to identify discrepancies or errors; researching and correcting difficult or non-routine accounting, reconciliation, or transaction problems; reviewing financial records and reports for accuracy and resolving discrepancies requiring additional research; testing or verifying the functionality of new or modified fee systems, software, or equipment; troubleshooting financial or fee-system problems; and providing technical assistance, guidance, or instruction to others on fee processes, financial procedures, automated systems, software, or equipment. The experience must demonstrate responsibility beyond routine reconciliation, remittance, and deposit work. Qualifying experience includes researching and resolving difficult or non-routine financial or fee-system problems and providing technical assistance or guidance to others in performing fee or financial processes. -OR- B. Successful completion of one full year of graduate-level study (18 semester hours or equivalent) that directly applies to the work of the position in a field such as accounting, business, or finance. The education must have been obtained in an accredited college or university. -OR- C. Equivalent combination of experience and education that, together, equal 100% of the qualification standards listed above when combined. For example, 6 months of the specialized experience described in A above (50% of the experience requirement), and 12 semester hours of graduate study from an accredited institution (75% of the qualifying education) as specified in B above, equals greater than 100% of the total requirement. Note: only education in excess of what is required for the GS-06 level can be substituted for specialized experience at the GS-07 level.
Major Duties
Great Smoky Mountains National Park is recruiting for positions at the following locations: Townsend, TN, Gatlinburg, TN, Cosby, TN, & Cherokee, NC. (Due to administrative error these locations were mislabeled and do not include Blue Ridge Parkway, all other locations labeled as Blue Ridge Parkway are correct) Some of the Recreation Fee Clerk & Technician Standard Duties include but are not limited to: Serve as a front-line, uniformed representative of the NPS, answering visitor questions and explaining the area's recreational opportunities, including NPS interpretive services, concession operated facilities and services, campground availability, hiking trails, etc. Perform assignments in accordance with all NPS and U.S. Treasury regulations governing the handling of government funds. Additional duties for GS-04: Operate an electronic cash register, computer, or Point of Sale (POS) system to conduct financial transactions; perform opening and closing functions; issue entrance receipts, tour tickets, permits, etc. Inventory and/or restock fee program supplies and assist with placing orders and preparing requisition requests for equipment/supplies needed. Additional duties for GS-05: Assist higher level personnel with auditing fee collection program components/systems (e.g. cash registers, road/trail registers, honor systems, automated fee machines or AFMs, donation boxes, etc.); assist in completing audit paperwork and documenting findings; communicate audit results to supervisor. Prepare and complete remittance reports and bank deposits for funds donated and/or collected by others. Review shift reports and count funds collected; Investigate and proactively resolve routine or recurring discrepancies, and track overages, shortages, and errors. Additional duties for GS-06: Review and verify the functionality of new fee related systems or modifications to existing systems as a result of regulatory and program requirements. Provide informal and formal training and education to employees, partners, volunteers, interns, cooperating association representatives, etc. regarding automated and non-automated fee processes, systems, software programs, tools, etc. Additional duties for GS-07: Serve as a technical authority for the resolution of difficult or sensitive problems associated with the collection, remittance, and deposit of fee revenue and donations. PHYSICAL DEMANDS: The work requires some physical exertion, such as long periods of standing or recurring lifting of moderately heavy items. WORK ENVIRONMENT: The work involves moderate risks or discomforts such as exposure to extremes of temperature, rain, snow, wind, and direct sunlight, as well as high levels of vehicle noise and emissions.
Requirements
U.S. Citizenship required. Appointment subject to background investigation and favorable adjudication. Males must meet Selective Service Registration Act requirement. You will be required to participate in the Direct Deposit Electronics Funds Transfer Program. Occupancy of government quarters may be required. Government housing may be available but is not guaranteed. Use find a park to contact specific parks for more information on government housing. Must be able to handle, collect, and account for money. You may be required to wear a uniform and comply with the National Park Service uniform standards. A uniform allowance will be provided. You may be required to work on-call, evenings, weekends, holidays, overtime and/or shift work. You may be required to complete training and operate a four-wheel drive vehicle. You may be required to operate a government (or private) motor vehicle as part of your official duties; a valid driver's license will be required in such cases. You must be at least 18 years of age or older to operate government vehicles. You may be required to complete training, obtain and maintain a government credit card with travel and purchase authority. You must be at least (1)18 years old or (2) at least 16 years old and: (a) Have graduated from high school or been awarded a certificate equivalent to graduating from high school; or (b) Have completed a formal vocational training program; or (c) Have received a statement from school authorities agreeing with their preference for employment rather than continuing their education; or (d) Be currently enrolled in a secondary school and either work only during school vacation periods or work part-time during the school year under a formal student employment program.
Required Documents
ALL required documentation must be submitted to receive full consideration for eligibilities and veterans' preference selected. The following documents are required and must be submitted by 11:59 PM (EST) on 10/23/2026: Resume which includes a list of all significant jobs held and duties performed, with dates in month-year format (include month/day/year format if needed for 52 weeks of experience), and indicate hours worked per week (or full-time). Your resume must clearly show how long you have held each grade/rank. Resumes must not exceed two single-sided pages and resumes longer than two pages will not be accepted. The minimum font size is 10-point for all body text. All resumes must maintain a minimum 0.5-inch margins on all sides to ensure readability and prevent excessive content compression. Including supplemental pages or attachments disguised as resume extensions are prohibited and will not be reviewed to determine your eligibility/qualifications. Your 2-page resume must contain information sufficient to make a valid determination that you fully meet the specialized experience requirements. If you have federal experience, you should include series, and grade for each position held, and if experience is part of a career ladder position, you must clearly distinguish the job duties and length of time working for each grade level. More information on how to write a Federal Resume: https://help.usajobs.gov/faq/application/documents/resume/what-to-include Complete All Required Assessments. Other Supporting Documents, if applicable, such as: Veterans' Preference Documentation: If you are a Discharged, Non-Disabled Veteran, you must submit a copy of your DD-214 showing character of discharge (Member 4 copy), or other Documentation of Service and Separation under Honorable Conditions, as listed on the SF-15. If you don't have your DD-214, you may request it after discharge from the National Archives. If you are a veteran within 120 days of discharge, you must submit signed documentation from the Armed Forces certifying: 1) your expected release/retirement from active duty, 2) under honorable conditions, 3) your pay grade/rank/rate at time of discharge, 4) dates of active duty service, 5) any campaign or expeditionary medals received, & 6) dated within 120 days of your separation. If you are a Disabled Veteran, Purple Heart Recipient, or Mother or Spouse of a Disabled or Deceased Veteran, you must submit all additional proof required by the SF15, and if applicable, a completed SF15. You may request a copy of your Department of Veterans Affairs letter from www.ebenefits.va.gov or call 1-800-827-1000 to establish proof of disability. College transcripts if qualifying based on education. Documentation for Interagency/Career Transition Assistance Plan consideration if you are a displaced Federal employee within the local commuting area. You must include: 1) Proof you are a displaced Federal employee, e.g., RIF Separation Notice, Notice of Proposed Removal, etc; 2) SF-50s (Notifications of Personnel Action) showing career/conditional tenure competitive status, promotion potential and duty location; and 3) your most recent performance appraisal. To exercise selection priority, displaced or surplus Federal employees must be rated well-qualified or above 85 on the rating criteria for this position. Failure to submit any of the above-mentioned required documents will result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted. Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc. Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices.
How to Apply
Please read the entire announcement and all the instructions before you begin an application. To apply for and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the 10/23/2026- unless otherwise stated in this vacancy announcement to receive consideration. **Resumes must not exceed two single-sided pages and resumes longer than two pages will not be accepted. You may only submit one resume. Only the document submitted as the "Resume" under the Documents section will be used to determine your qualifications/eligibility and for rating purposes. In the event you submit more than one resume, only the latest submission will be reviewed.** The application process is as follows: Click the Apply Online button. Answer the questions presented in the application and attach all necessary supporting documentation. To PREVIEW the application questionnaire, select the following link:https://apply.usastaffing.gov/ViewQuestionnaire/13090937 Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date. To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status, visit: https://help.usajobs.gov/how-to/application/status. Applicants who apply under this job opportunity announcement agree to have their application, associated documents and applicable personal information shared with other Bureaus/Offices within the Department of the Interior (DOI) who have vacancies within the same occupational series, grade, full performance level and in the same geographic location(s), including within the same metro/commuting area. Applying to this announcement does not replace the need to apply to other job opportunity announcements for which you wish to receive consideration. WE DO NOT ACCEPT HARD-COPY OR E-MAIL APPLICATION PACKAGES.