Architect of the Capitol
Sales Associate
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Summary
You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on the OPM web site at OPM qualification standards Specialized experience is experience that has equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level. Candidates for the GS-05 grade level must have at least 1 year of specialized experience equivalent to the GS-04 grade level obtained either in the public or private sectors. Specialized experience for this position is defined as having experience: Providing assistance to customers in a retail or hospitality environment; Being knowledgeable about store merchandise to assist customers; and Keeping a cash drawer in a retail or hospitality environment.
Major Duties
The individual selected for this position will: Greet and assist visitors by escorting them to displays, informing visitors about products, and suggesting product purchases. Always maintain a high level of professionalism and customer service with a wide and diverse public. Always maintain courteous and helpful attitude. Maintain situational awareness of customer needs and re-prioritize appropriately to meet customer needs. Act with a sense of pride in fulfilling the mission, vision and objectives of the CVC. Demonstrate selling skills that inform, involve and inspire the visitor to achieve product purchases. Respond to visitors' questions, complaints and concerns in a manner that provides positive resolution or offers appropriate guidance. Maintain deep knowledge about the CVC, the Capitol, and the surrounding D.C. area. Understand and communicate how CVC Gift Shop merchandise supports the CVC mission and relates to the various artifacts and exhibits in the CVC. Embrace quality control in daily activities, including in shop receiving, stocking, and recovery. Identify and communicate product requests and needs to Gift Shops management. Perform an extensive range of retail operational activities including cash handling, re-stocking, and visual presentations or recovery within the shops. Fully comply with all standard operating procedures. Keep funds secured at all times. Maintain appropriate levels of cash/change stocked in the individual drawer to expedite sales transactions. Coordinate with the management as necessary to manage cash levels. Be required to work Saturdays and holidays due to the business needs of the Capitol Visitor Center. *** Please Note: This position is temporary in nature and will not exceed 13 months. This is strictly a temporary appointment where there is no permanent need or permanent funding available for the work involved and that the temporary appointment is limited in duration. The duration of this temporary appointment may be shorter or longer, depending on the duration of the work or project. The temporary position may also be terminated at any time due to lack of work and/or lack of funds without any advance notice. As a non-permanent employee, you may also be separated for failure to meet management's expectations, with no advance notice.
Requirements
To be employed by the Architect of the Capitol in a paid position, an individual must meet one of the categories below: A citizen of the United States; A person who is lawfully admitted for permanent residence and is seeking citizenship as outlined in 8 U.S.C. 1324b(a)(3)(B); A person who is admitted as a refugee under 8 U.S.C. 1157 or is granted asylum under 8 U.S.C. 1158 and has filed a declaration of intention to become a lawful permanent resident and then a citizen when eligible; A person who owes allegiance to the United States (nationals of American Samoa, Swains Island, and the Northern Mariana Islands, and nationals who meet other requirements described in 8 U.S.C. 1408); or A person who is currently an officer or employee of the Government of the United States.
Required Documents
The Architect of the Capitol's (AOC) job application process is designed to ensure you only provide information necessary to evaluate your qualifications and eligibility for the position vacancy. To apply for this position, you only need to submit a) your resume and b) answers to the online vacancy assessment questionnaire. The online questionnaire contains eligibility and screening questions and other relevant information. No additional documentation or attachments are required at the time of application. Your resume should list your education, training and work experience including job titles, employment dates, duties and accomplishments. Nothing further is required until it is requested by AOC's Human Capital Management Division. If additional documentation is required for the position, you will be asked to provide it during the interview or selection process. At that time, you may be asked to submit documentation to support statements made in your resume. For example, you may be asked to provide a copy of your diploma, college transcripts, or proof of Federal employment status. If the position requires licensure or certification, you will be asked to provide proof at the time of selection. If Veterans' preference is claimed, you will be asked to submit proof (DD-214, and, if claiming a 10-point preference, a SF-15 and the proof required by that form). Failure to provide the required documents will end further consideration and/or result in the withdrawal of any tentative job offers.
How to Apply
You MUST apply online. FORMS RECEIVED BY FAX, EMAIL OR U.S. POSTAL SERVICE DELIVERY WILL NOT BE ACCEPTED. If you are a new user to the USAJOBS Site and have never registered for an account; you will first need to create an account profile with your basic contact information and a resume to begin applying. You must be a registered USAJOBS user AND you must be signed in to your account in order to apply for this position. For help with setting up an account or for general assistance in using USAJOBS, go to USAJOBS Help Page. NEED HELP? If you experience any difficulties with the application site, help is available! If you have problems completing your on-line application, contact the Monster Hiring Management Help Desk at 1-866-656-6831 or by e-mail at [email protected]. The help desk is available Monday - Friday 7:00 a.m. to 7:00 p.m. Eastern Time. You may call and leave a voice mail message at all other times. All required supporting documents will be collected electronically via the USAJOBS “Saved Documents” feature. If you are unable to apply on-line, you may visit our Employment Center for technical assistance in entering your application. The Employment Center is located at 441 Second & D Streets S.W., Washington, D.C., Room H2-178, and is open Monday through Friday from 8:00 a.m. to 4:00 p.m. You may call (202) 226-7000 for directions.