Library of Congress
Senior Sales Counter Attendant
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Summary
Applicants must have had progressively responsible experience and training sufficient in scope and quality to furnish them with an acceptable level of the following knowledge, skills, and abilities to perform the duties of the position without more than normal supervision. Ability to perform daily retail operations and administrative tasks.** Ability to provide customer service.** Ability to provide Point of Sale (POS) services.** Ability to perform inventory tasks and maintain records.** Knowledge of standard rules, procedures, operations, and business practices of retail sales operations. Ability to interact collaboratively with others. Ability to communicate effectively other than in writing.
Major Duties
This position is Located in the Retail Shop Unit of the Consumer Products & Services Section, Business Enterprises, Library Enterprises Directorate. As a Senior Sales Counter Attendant, you will: Acts as store team lead when the Store Supervisor is unavailable. The incumbent opens and closes the Store; audits the Point of Service (POS) drawer banks and orders/retrieves change from the Library's Credit Union; assists the Store Manager in closing all POS registers; ensures proper drawer fund amount; balances against drawer summary report at close of business; and alerts the Store Manager to any discrepancies resulting in a shortage/overage in cash. The incumbent performs a weekly safe audit in which all contents of safe are counted and recorded (with another associate present) with documented results sent to the Business Enterprise Division's Finance and Accounting Office. The incumbent performs work in areas including, but not limited to, determining required replenishment for common, non-recurring and new items, and arrangement of merchandise in order to complement and enhance the overall experience of Library visitors. The incumbent assists the Store Manager in all aspects of Store business operations and provides continuing onsite assistance to other sales counter staff, answers questions and resolves issues where possible. Acts as supervisor when the Store Manager is unavailable. The incumbent assists clients in various channels by delivering excellent customer service and offering product knowledge to facilitate sales. The incumbent receives customer complaints and resolves or facilitates resolution, or refers to the Store Manager non-routine issues that are outside the scope of normal guidelines and procedures. Completes routine and non-routine cash processing transactions in all forms of payments for services, fees, and goods to include processing in-store shipping transactions and telephone orders; process requests for returns, exchanges, and employee discounts; and facilitates book sales at author events in support of Library programs. The incumbent assists the Store Manager in the annual inventory, performs cycle counts, verifies information and records; identifies discrepancies or requirements; alerts Store Manager to issues such as inventory needs, quantity shortages or other issues; performs assignments in the stock room, including, but not limited to, preparing back stock; bundling large quantities; and pre-counting stock. The incumbent keeps product lines and types in the retail space; monitors turn and inventory levels; and determines quantities and time required for stock replacement. Supports planograms and checklists, coordinating and maintaining appropriate stock levels, by brands, signature products and other in-demand items. Ensures proper placement of new products. The incumbent checks in merchandise; reconciles packing lists against invoices and verifies incoming stock against stock check sheets; checks for missing tickets; creates new SKUs if necessary; tickets incoming merchandise; stocks sales floor and arranges displays for visual appeal according to current merchandising standards; and ensures that sales floor is adequately stocked at all times. Performs various other related duties as assigned. Position description number for this position is 453700. This position is Permanent Non-supervisory, bargaining unit position. Relocation expenses will not be authorized for person(s) selected under this vacancy announcement. Salary range indicated reflects the locality pay adjustments for the Washington, D.C., Metropolitan area.
Requirements
The work requires some physical exertion, such as carrying of light items, long periods of standing; recurring bending, crouching, stooping, stretching, reaching, or similar activities to perform restocking of store merchandise. There are no special physical requirements to perform the work. Notice: Library of Congress employees are prohibited from using illegal drugs, including marijuana. The Library is part of the Federal Government and abides by federal law, so regardless of individual state or District of Columbia laws, marijuana use is illegal, considered criminal activity, and can affect your employment at the Library. In addition, past or current drug use and activities (e.g., selling or distributing) may deem you ineligible for employment.
Required Documents
Current or former federal employees must submit their most recent Notification of Personnel Action (SF-50 or equivalent). Applicants with disabilities may be considered under special hiring procedures and must submit an appropriate certificate of eligibility when applying for this position. The proof or disability/certification may be issued by the State Vocational Rehabilitation Office, Disability Services or Career Services office of the applicant's college or university, or the Department of Veterans Affairs. The letter must verify that the applicant has a severe disability and must be dated within three years of the date of the application. The program does not accept certification from health care providers. For more information contact the Library's Office of Equal Employment Opportunity and Diversity Programs at 202-707-6024 or email [email protected]. FAILURE TO SUBMIT YOUR CERTIFICATION WILL CAUSE YOUR APPLICATION TO NOT BE CONSIDERED UNDER THE SELECTIVE PLACEMENT PROGRAM.
How to Apply
Please carefully follow all instructions under the How to Apply tab to ensure you are considered for the position. You are required to apply online for this announcement. We are unable to accept mailed or emailed documents. You must complete the entire application process, including submission of all documents BEFORE this announcement closes. To do so, complete the following steps. Step 1: If you do not already have one, create a resume on USAJOBS. Although you must enter your Social Security Number for USAJOBS, this information will not be provided to the Library of Congress. Step 2: Review the Job Announcement. We recommend you go to the end of the Qualification and Evaluation section of the job announcement to preview the online questions that you will answer in Step 4. You may wish to customize your USAJOBS resume to ensure that it supports your responses to these questions. Step 3: Click on the "APPLY ONLINE" button to the right of this announcement. Follow USAJOBS' instructions to access your account and submit your resume. You will be redirected to the Hiring Management website to complete the application process. If this is your first time in Hiring Management, you will be asked to answer questions related to your eligibility for Federal employment. You will be able to update this information and save it to our account for future announcements. Step 4: Once you have completed the eligibility questions, you will be taken directly to the vacancy application questions. Answer all questions honestly and thoroughly. Step 5: Hiring Management offers three options that will electronically attach your documentation to your online application once you finish answering the questions in the job announcement. (1) You may select a document that you have already uploaded to USAJOBS for a previous announcement. (2) You may electronically upload a document directly from your computer to your application. Be certain to review your complete application for confirmation of the document uploaded and click on "Finished" to be returned to USAJOBS. IMPORTANT NOTE: If you have multiple documents of the same kind, e.g. 2 undergraduate transcripts from different schools or 2 SF-50s, etc., be sure that they are all in the same file on your computer or in your USAJOBS profile before uploading them. If you try uploading them individually, only the last one sent will be visible in our system. If you have any questions about this information, please contact the person on this announcement BEFORE the closing date. Step 6: Click on "Finish" after you have completed your application. Once you have submitted your application, you can check your status online through your Hiring Management or MY USAJOBS account. Your complete online application and any required supplemental documentation (e.g., SF-50, etc.) must be received by 11:59 p.m. Eastern Standard Time (EST) on the closing date of the announcement. It is your responsibility to ensure that all documents are received on time and that the materials are readable. Failure to do so will result in your application being excluded from consideration for this announcement. If you are experiencing any technical difficulty with the online process, you MUST CONTACT THE POINT OF CONTACT FOR THIS ANNOUNCEMENT BEFORE THE CLOSING DATE. For all technical issues please contact [email protected] , no later than 4:30pm EST of the Closing Date. REQUESTS FOR EXTENSIONS WILL NOT BE GRANTED.