Office of Management and Budget
Support Services Specialist
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Summary
MINIMUM QUALIFICATION REQUIREMENTS All applicants must meet the qualification requirements outlined below to be considered minimally qualified for this position. The qualification requirements are in accordance with the OPM Qualification Standards. ALL QUALIFICATIONS MUST BE MET BY THE CLOSING DATE OF THIS ANNOUNCEMENT. SPECIALIZED EXPERIENCE: Applicants must have a minimum of one year of specialized experience at a level of difficulty and responsibility comparable to the next lower grade or comparable pay band in the Federal service or equivalent experience in the private sector. You may qualify at the GS-11 level, if you fulfill the following qualification requirement: One full year of specialized experience equivalent to the GS-9 grade level in the Federal service or equivalent experience in the private sector that demonstrates all of the following: 1) Coordinating administrative and support services in areas such as facilities, space management, property or asset management, equipment, supplies, acquisition or procurement, logistics, transportation, or contracting; and 2) Assisting with program operations or customer requirements analysis to identify operational problems, service deficiencies, resource requirements, trends, or opportunities for improvements. OR Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related OR A combination of experience and education. (Combinations of successfully completed education and experience may be used to meet total qualification requirements as specified above. The total percentages must equal at least 100 percent to qualify. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grades GS-11.) You may qualify at the GS-12 level, if you fulfill the following qualification requirement: One full year of specialized experience equivalent to the GS-11 grade level in the Federal service or equivalent experience in the private sector that demonstrates all of the following: 1) Managing or evaluating support services involving multiple functional areas such as facilities, space management, property or asset management, equipment, acquisition or procurement, logistics, transportation, or contracting; 2) Planning and organizing program or initiative activities involving cooperation and communication with multiple organizational components, contractors, vendors, or external stakeholders; and 3) Leading project planning which involves developing, evaluating and reviewing requirements, schedules, resource needs, procurement activities, or implementation plans. You may qualify at the GS-13 level, if you fulfill the following qualification requirement: One full year of specialized experience equivalent to the GS-12 grade level in the Federal service or equivalent experience in the private sector that demonstrates all of the following: 1) Managing or evaluating support services involving multiple functional areas such as facilities, space management, property or asset management, equipment, acquisition or procurement, logistics, transportation, or contracting; 2) Conducting analyses of program operations, customer requirements, resource utilization, or service delivery to identify problems and develop recommendations for improving effectiveness or efficiency; 3) Providing technical advice and recommendations related to support services, operational, resource, or service-delivery issues and coordinating with internal and external stakeholders to resolve such issues; and 4) Evaluating existing policies, procedures, and activities to ensure compliance with applicable support operations and services. Experience refers to paid and unpaid experience, including volunteer work done through National Service program (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Major Duties
As a Support Services Specialist, GS-0343-11/12/13, your typical work assignments may include the following: Coordinating and administering support services programs involving facilities operations and maintenance, space management, property and asset management, equipment, supplies, acquisition and procurement, logistics, transportation, contracting, and related administrative services. Analyzing and evaluating support services operations and customer requirements to identify service deficiencies, operational problems, resource needs, negative trends, and opportunities to improve efficiency, effectiveness, and customer service. Coordinating with customers, management officials, contractors, vendors, and other Federal organizations to resolve operational issues, monitor service and contract requirements Planning and coordinating facilities, renovation, modernization, acquisition, and other support services projects, including developing requirements, schedules, budget and resource needs, procurement activities, and monitoring project implementation and deliverables. Leading complex and high-visibility support services projects and initiatives, establishing requirements, milestones, resource needs, performance expectations, and implementation strategies.
Required Documents
To apply for this position, you must submit a complete Application Package which includes: 1. Resume: For qualification determinations, your resume must contain hours worked per week and dates of employment (i.e., month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as insufficient and you will not receive consideration for this position. If you are a current Federal employee or previous Federal employee, provide your pay plan, series and grade, i.e. GS-0301-09. Your resume must include detailed information as it relates to the responsibilities and specialized experience for this position. Evidence of copying and pasting directly from the vacancy announcement without clearly documenting supplemental information to describe your experience will result in an ineligible rating. This will prevent you from receiving further consideration. Note: If you upload more than one resume, the last resume received will be the one utilized for consideration. Please limit your resume to 2 pages. If more than 2 pages are submitted, only the first 2 pages will be reviewed to determine your eligibility/qualifications. If you choose to use your own resume, curriculum vitae, or any other written form you choose, then you must ensure it contains all of the required information and you organize it so we can associate the following information for each experience/position: Job title Name of employer Beginning and ending dates of employment (month/day/year format) Hours worked per week. We will assume full-time unless otherwise stated. We will prorate part-time employment in crediting experience. Detailed description of job duties for each job held, accomplishments, related skills, and responsibilities to include any supervisory/managerial responsibilities and number of staff supervised (if applicable) Your resume must show the series and grade or equivalent for all federal positions you have held (if a federal position). 2. A complete Assessment Questionnaire 3. Other supporting documents to be submitted with application: DD214: Veterans' Preference Documentation, if applicable, a DD-214 Member 4 copy, which shows type of discharge. If still active, provide an official Statement of Service. Any other documentation such as VA letter documenting disability, SF-15, and any other required supporting documentation based your veterans' preference claim. SF-50: Federal applicants must submit an SF-50 (Notification of Personnel Action) that shows your most recent Promotion, Within Rate Increase (WRI/WGI), or Appointment/Conversion (if applying as a current or former Federal Employee) showing you are/were in the competitive service and the highest grade or promotion potential held. Do not use Award actions. If you are an EOP employee you may obtain a copy of your SF-50 from OPF or eOPF. If you have separated from Federal Government employment, you may obtain a copy of your SF-50 via: National Personnel Records Center, Annex, 1411 Boulder Boulevard, Valmeyer, IL, 62295; FAX (618) 935-3014; Email [email protected]; or visit the https://www.archives.gov/personnel-records-center/new-nprc. Peace Corps volunteers must submit a copy of your "Description of Service (DOS)" in lieu of the SF-50. If you do not have one you should email the Peace Corps Office of Volunteer and PSC Financial Services at [email protected]. If you are currently serving in a pay banded position, please include a copy of your pay band chart with your application. College transcripts (if the position has a positive education requirement, or you are qualifying on the basis of education). If your education was completed outside of the U.S., you must submit a transcript or an official evaluation of your education (e.g., from a NACES accredited organization) that is in English. Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents contain personal information such as SSN and DOB and some documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove said personal information before you submit your application.
How to Apply
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents. The complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration. If an application limit has been reached, the vacancy may close prior to the stated closing date. To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. Follow the prompts to select your résumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process. You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. To verify the status of your application, log into your USAJOBS account(https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/. It is applicant's responsibility to verify that information entered and uploaded, (i.e., resume, veteran's documentation, completed assessment, and SF-50's) is received and accurate. Human Resources will not modify or change any part of your application. If a document is not in legible format, applicant will not be able to view it in Application Manager which means applicant must again upload or fax the documentation by the closing date of this announcement. Application packages will NOT be accepted via mail or e-mail. All resumes/applications received at the addresses listed in the Contact Information or Agency Information will not be considered for this vacancy announcement. Click the following link to view and print the occupational questionnaire https://apply.usastaffing.gov/ViewQuestionnaire/13092892.